I had a modem trouble call last night. in the notes on the work order it said something like slow modem speeds, customer said the line shocked her one time. may need replaced… I had when SALES reps put shit like that in the work order. thats like someone who washes windshields for al living telling a mechanic they probably need to replace the headers on an engine because the car is running weird.
like what the fuck, you have zero fucking expertise in this field, so go back to your desk and shut up fat ass. don’t give my customers any ideas because you don’t know any more than they do.
I get there and introduce myself and ask where the computer is. shes like.. oh the computer is doing fine now, your suppose to install two new lines. I’m like… umm nope, I have no order for that- I’m here to check out your internet.
she goes on to tell me how she works from home and this is ridiculous. I finally talk her into letting me check out the internet because there is a problem with it. her office looks like goodwill made a donation to her. yah all the shitty computer equipment they’ve been stocking up on for the past 18 years. they even had a god damn server closet filled with a couple old 486s haha.
this self important ass tells me “I waited home all day and now you can’t do it?!”. I wanted to say.. what?! you just said you work at home dip shit, your always home and I also see your carrying a kid- not like your going to be doing a whole lot anyway. not only that but you did have an appointment from 1-5 so you had PLENTY of time to run errands if you did have to leave the house so don’t give me this I was home all day bullshit.
she goes on to call customer case while I’m working and then hands the phone to me. they say.. whats the problem, you can’t do the job? I’m like, I’m here to check out the internet. let me ask you, does the work order your looking at say anything about installing outlets? they’re like… ummm…. no… I’m like there you go, so I’m not doing it.
man I was fucking annoyed, plus I was running behind so I was already suppose to be at home enjoying beer and movies.
this lady annoyed the fuck out of me BUT I also had a good time knowing she was really pissed off that I wasn’t going to help her and there was nothing she could do about it. mmm feels nice.
